FAQs

Our commitment to uniqueness sets us apart. We source products that are not only heart-themed but also distinctive in their design and craftsmanship. Many of our items are handcrafted by talented artisans from around the world, ensuring that each piece carries its own story and character. By offering products that you won't find on mainstream platforms, we provide our customers with unique treasures.

Bespoke Hearts distinguishes itself from large-scale websites by offering a carefully curated collection of heart-themed products from global suppliers as well as those within Australia who match our brand values. Our focus on distinctiveness, sustainability, and the support of independent artists differentiates us. Shopping with us means you're not merely purchasing an item; you're supporting quality craftsmanship and ethical practices.

We take great care in selecting our products, ensuring they meet our standards of quality, craftsmanship, and design. We also conduct thorough quality control checks before shipping to ensure you are happy.

Our shipping policy varies depending on your location and the products you've ordered. Please refer to our shipping information page for details.

Please note: All Black Friday orders will incur a delivery cost. Please allow up to 5-7 business days for your order to be dispatched. We will be working around the clock to get your orders delivered with all of our love.

Yes, we ship our unique heart-themed products worldwide. Whether you're sending a heartfelt gift to a loved one across the globe or treating yourself to a special treasure, we ensure that your order reaches you no matter where you are. Our international shipping options are fast, reliable, and designed to deliver hearts and smiles to doorsteps around the world.

Our free delivery option is not currently available for international customers.

Initiating a return or exchange is simple because we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact us within 14 days of receiving your order to arrange for a return or exchange. Please refer to the Returns Policy for further details. We strive to make the return process as smooth and hassle-free as possible.

Please note: Any items purchased during the Black Friday promotional period are NOT eligible for returns or exchanges. If there are any defects, damages or if you have received the wrong item, please contact us immediately viahello@bespokehearts.com.

Keeping up with our latest product releases is easy! We recommend signing up for our newsletter, where you'll receive exclusive updates on new arrivals straight to your inbox. Additionally, following us on social media is a great way to stay in the loop about our newest offerings. We understand the importance of respecting your time and inbox. Rest assured; we strive to deliver valuable content that enhances your experience with us without overwhelming your inbox.